Services
ITSM (IT Service Management System)
Overview
Automate & Transform your business with SecureIT – IT Service Management Tool (ITILV4 compliant). Enhance the end-user experience by adding intuitive self-help and personalized services. Improve IT support and operations with our elective environment for team working and clear performance reporting. Our ITSM solution provides strong ITIL framework alignment and sophisticated integration capabilities with other IT and business systems.
Our ITSM Tool Aims to streamline IT services as per the needs of the enterprise & focus on delivering satisfactory service to the end-user. In combination with this our ITIL sets of defined policies, processes, and methods for delivering IT products and services.
Our ITIL Tool not only focuses on IT Enabled services but also on Non-IT based operations. All our solutions are ITILV4 compliant.
Also, our solution has inbuilt automation with Self- Heal and Self-Help Module which improves and supports customer-centric IT services. Information Technology Service Management (ITSM) covers the IT lifecycle of the whole IT Infrastructure.
Our tool gives you an insight into the whole IT Security & Management and the flexibility to automate the tool with even Non-IT related workloads. SecureIT ITSM tool delivers services that increase user productivity, and achieve new insights by consolidating to the most innovative ITSM solution.
Features and Benefits
- Minimize Risk & Impact due to IT mismanagement
- Improve Technician Productivity
- Contextual view of Service Desk for IT Team
- Analyze IT trends and automate workflows
- Reduce recurring issues
- Reliable Service Desk Operation
- Meets Service Level Agreements & IT Compliance
- Customize services and processes to the needs of your organization
- Avoid solution churn
- A truly flexible solution
- Eases Audit Process
- Incident Management
- Release Management
- Service Catalogues
- Configuration Management
- Problem Management
- Request Management
- Switch Monitoring
- Database Management
- Asset Management
- Database Management
- Knowledge Management
- Provides users with mobile access to services
Ready to Secure & Streamline Your Enterprise?
Let’s discuss how SecureIT can transform your endpoint security and IT operations.
